we help you to regain control of your online reputation
More than ever, your company's online reputation matters. Do you know what people are saying about your service, your brand... even your employees... across social media, blogs, newsletters and review sites? It can be challenging to stay on top of the myriad channels, and to appropriately reply to customers.
Our team of professionals will help increase your reputation and improve overall customer satisfaction; this in turn improves your bottom line. We use "listening" tools and services to monitor platforms like Twitter, Instagram, YouTube, Consumer Affairs, BBB, Glassdoor and many others.
customer service escalation
live site chat
monitor multiple online platforms
compose and post responses for all negative reviews
discover and promote positive reviews
Social Media Marketing
develop regular, comprehensive reporting that measures relevant KPIs related to online reputation management